It also means that we will easily be able to introduce more sophisticated data integrations, for example to point-of-sale and player systems.” Synergy’s open platform architecture means that we can migrate gradually, as time and budget permits. Without doubt this is the future, but navigating away from analog to entirely IP is not a feasible single-step process. Rob Saucedo, Director of Surveillance for Hollywood Casino Aurora explains: “We have already begun introducing IP camera technology. With over 1,100 slots, almost 40 tables, including a live poker room to monitor, in addition to the property’s restaurants and hospitality areas detecting and investigating theft, fraud and security threats is a priority for the surveillance team.
Illinois-based Hollywood Casino Aurora has upgraded its surveillance system with an integrated solution from Synectics - a decision driven as much by customer service as by security requirements. Powered by Synectics’ Synergy command and control platform, the new system will provide 24/7 surveillance for the 53,000-square-foot Penn Gaming casino located in the Chicago suburbs. Hollywood Casino Aurora’s desire to be a customer service leader extends to its surveillance systems.
